Apply for Customer Service Agent - GoTickets - (Offshore) - Skybox Capital

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Customer Service Agent - GoTickets - (Offshore)

Remote

Published 2 weeks ago

Resume *

Drag & Drop your resume here or click to upload
Resume in PDF/DOCX only. Max file size 8 MB

First Name *

Last Name *

Email *

Mobile Number *

Reference Name - Must have a Reference from GoTickets to apply *

A customer's tickets never arrived and the show is in 3 hours. They are furious. Write out exactly what you would say from the moment you answer the phone to the moment the call ends. *

A customer bought tickets as a birthday gift for their child. The event was cancelled and they are in tears on the phone. How do you handle this call? What do you say and what steps do you take? *

Describe a time you resolved a difficult customer issue on the first contact without escalating. What was the problem, what did you do, and what was the outcome? *

Name 3 currently touring American music artists and one famous venue for each. *

Name the home stadium for the Dallas Cowboys, Boston Red Sox, and Golden State Warriors. *

How many years have you worked in a call center? What industries did you support? What were your CSAT, FCR, and AHT scores? Are you available during US Eastern or Central Time hours? *

Full time

Entry Level

Remote